Risk and Insurance Manager

The Insurance and Risk Manager will oversee the organization’s comprehensive insurance and risk management program, assessing and identifying risks that could impede the reputation, safety, security, or financial success of the organization. The core facets of this role comprise largely of claims management and risk mitigation working with the business and alongside our broker. This role is to coordinate the insurance and risk function by carrying out day-to-day insurance and risk-related activities in order to deliver a first-class insurance and risk function. You will also be involved in the insurance programmes on major insurance projects by providing both guidance and supporting in the arrangement of insurance covers

About the Role

The core purpose of the Insurance and Risk Manager role is to maintain the risk register, test controls, and [coordinate the insurance function by] carrying out day-to-day insurance related activities including notifications, coordinating responses, and managing claims. Reporting to the CFO, you will provide day-to-day support in order to deliver a first-class insurance function. Liaising closely with business managers, insurers, our insurance broker, loss adjusters, investigators, engineers, customers, and third parties, this is a hands-on, pro-active, part-time role involving every aspect of our claims/insurance requirements. It will include commercial motor, property, EL and PL, PII
You will be responsible for administering all claims, from notification to successful settlement and recovery of our uninsured losses, maintaining the Company system, providing timely management information to control our insurance risks, and advising on customer contracts. In regards to risk management, you will report to the Group CFO who has overall responsibility for the risk function. You be responsible for day-to-day risk management to update the risk register with guidance from the Non-Exec Director (Chair of the Risk and Audit Committee) You will manage a secondee from the operations to ensure project governance and controls are functioning as intended.

• Advise and manage insurance queries through to resolution, escalating to and working with the relevant Head of Department, when required.
• Investigate incidents to an appropriate level and obtain relevant documentation for issue to insurers, ensuring this is completed within the timescales and to the required standards.
• Liaise with Health and Safety/ site management regarding the injured person's absence and rehabilitation support.
• Provide information for claims defence or to justify claims.
• Build relationships with brokers
• Build relationships with insurers through day-to-day administration of claims and quarterly claims management meetings.
• Arrange meetings with the insurance investigator, Health and Safety, and site management.
• Evaluate risk to the company and provide monthly updates to HSE and site management on current trends and incidents.
• Support stakeholders in contract and tender reviews.
• Produce scheduled reports (e.g. weekly, monthly, and quarterly)
• Update the risk register
• Drafts and presents risk reports and proposals to executive leadership and senior staff.
• Test controls are working
• Establishes policies and procedures to identify and address risks in the organisation's services and departments.
• Reviews and assesses risk management policies and protocols; makes recommendations and implements modifications and improvements.
• Recommends and implements risk management solutions such as insurance, safety and security policies, business continuity plans, or recovery measures.
• Reviews and analyses metrics and data such as cash flow, inventory, breakage, and employee activity that could uncover fraudulent behaviour

About You:

You will be highly motivated, hard-working, I.T. literate and a good communicator. From an insurer or broker background, you will have a track record in commercial claims management. An understanding of commercial law and customer contracts would be an advantage.

· Thorough understanding of policies and best practices of risk management.· Experience in commercial insurance, ideally gained in a similar in-house insurance role or broking environment in the construction industry specifically· Experience in an office administration role· Knowledge of the construction industry and construction contracts· Able to confidently challenge assumptions and opinions, influential in presenting alternative viewpoints· Explicit understanding of confidentiality; tact, diplomacy & discretion.· Demonstrable analytical skills· Advanced written communication and influencing skills with a tactful and diplomatic disposition.· Builds position relationships with all stakeholders· Ability to work to tight deadlines with frequently changing priorities


Personal Skills and Attributes:

• Interpersonal skills coupled with the ability to build positive relationships with stakeholders
• A keen eye for detail
• Excellent keyboard skills and proficiency in Microsoft Word, Excel and Outlook.
• An analytical mind
• Good decision-maker, even when under pressure
• Numerical skills
• Good at absorbing information
• Ability to hit deadlines
• Good negotiator